Bestway car mat Factory
Common Questions

Factory & Product FAQ

Professional answers regarding our manufacturing, quality control, ordering process, and logistics.

Are you a trading company or manufacturer?

We are a professional TPE car mats factory located in Linyi, China with over 10 years of experience in manufacturing and export.

What is your quality management goal?

Our ultimate goal is “Zero Defect Delivery”. We classify defects into levels (Critical / Moderate / Minor) and implement full-process quality control to ensure unqualified products never reach our clients.

Do you operate strictly according to IATF16949?

Our QMS is built on the ISO9001 process approach combined with the risk-oriented logic of IATF16949. Key control points already comply with IATF standards, paving the way for future official certification.

How do you guarantee dimensions and fitment for different models?

Every model must pass specification confirmation and First Article Inspection (FAI) before mass production. During production, IPQC conducts random inspections to ensure structure, contour, and installation match our standards.

Can your products be customized?

Absolutely. We support full customization including brand logos, packaging boxes, and mat patterns to fit your brand identity.

What is the MOQ for new mold development?

If you can provide car 3D scanning data, we can develop the mold independently. The required MOQ is 200 sets.

Do you support right-hand drive (RHD) models?

We currently have limited right-hand drive models. Please provide the exact car model and year so we can check our database for you.

How do you ensure the stability of TPE raw materials?

All TPE raw materials must pass strict Incoming Quality Control (IQC) with odor confirmation and vacuum forming tests. Materials are batch-managed for full traceability; anomalous batches are immediately isolated.

How do you prevent defective products during production?

We use “Self-inspection + Patrol inspection + Key process release”. Critical defects (structural failure, wrong retaining clips) are controlled at 100%; the production line stops immediately if any are found.

Do you have CAPA (Corrective and Preventive Action) measures?

Yes. All critical defects go through a formal CAPA process including root cause analysis, corrective measures, and effectiveness verification. Trend analysis drives preventive improvements for recurring issues.

How do you handle customer complaints and product traceability?

We respond within 24 hours and provide initial cause analysis within 72 hours. Full traceability allows us to track any issue back to raw material batch, production team, inspection records, and shipping lot.

What is your sample policy?

We can provide samples upon request for quality verification. Please contact our sales team for specific arrangements.

Can I get a free sample for large orders?

Samples are not free, as they maintain the same high quality as bulk products. However, we can deduct the sample cost from your subsequent bulk order.

What are your payment terms?

We require 100% payment before delivery. We provide detailed photos of products and packages before the final balance is paid for your peace of mind.

Do you test all your goods before delivery?

Yes. We conduct 100% Outgoing Quality Control (OQC) testing before delivery to ensure every mat meets our rigorous standards.

How do you prevent mixed orders or mis-shipments?

Finished goods are labeled with order and model identifiers and stored in designated zones. Before shipping, OQC randomly opens boxes to verify models, quantities, and packaging. Any discrepancy halts the entire shipment for a 100% re-inspection.

What is the volume and weight of a set?

A standard 5-seater set weighs around 6 kg with a packaging volume of approximately 0.0724 m³.

How long is your delivery time?

Production typically takes 3–7 days. Our standardized production line can produce 6,000 sets within 15 days.

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Largest Car Mat Factory in Shandong, China

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